Clarification about OSS note 677377 - E-mail to credit representative

Hello,

in the OSS note mentioned in the subject I find the following statement: "The document can be released directly from the e-mail".

I have this question: the option to release the document from the e-mail is available only if the workflow is active?

I made all the settings mentioned in the OSS note but I receive in SAPoffice only the notification.

Thanks and best regards,

Andrea